User Manual


  • Where to buy
  • Hotline
  • What is your customer service hotline?

    For any customer service inquiries, please don’t hesitate to contact our hotline at +603-5115 0553.

  • I have bulk order, can I approach to the PIC?

    Thank you for your inquiry about bulk orders. For assistance with bulk orders, please email us at [email protected].

  • I want to collaborate with Caixun Malaysia

    Thank you for your interest in collaborating with Caixun Malaysia. For collaboration inquiries, please email us at [email protected].

  • I want to be your dealer

    Thank you for expressing interest in becoming our dealer.
    Please fill up the form here

  • CAREranty
  • How many years of Warranty cover by Caixun?

    The warranty for Basic TV is 1 year.
    The warranty for Android TV is 2 years.

    You can enjoy an extra 1 year of warranty after registering for our CAREranty at:

  • Maxis Warranty

    For Maxis customers, we’re pleased to inform you that your warranty will be automatically extended by an additional year, giving you a 2+1 year warranty coverage.

  • Android TV / Google TV
  • TV no Astro signal when plug in HDMI

    Please follow these steps:
    Step 1: Connect HDMI to Astro and switch to the corresponding channel. For example, if you’ve connected Astro to HDMI 1, then select HDMI 1.

    Step 2: Go to Settings > Input > EDID Setting.

    Step 3: Select Auto EDID.

  • What is the product price?

    The product price may vary from time to time due to promotions. We would appreciate it if you could visit our nearest dealer to find out the current price. Please find our store locations here:

  • Do it support Astro Apps?

    Yes, it is limited to Astro TV only. Astro On the Go is not supported.

  • How to setup/modify Parental Control?

    Please follow these steps:

    Go to Setting > Channel > Parental Control to setup and modify.

  • How to connect TV Remote with Google Assistant?

    Please follow these steps:

    Step 1: Open Bluetooth in Setting

    Step 2: Press Back and Volume Down to connect

  • Do Caixun TV have Google Assistant?

    Yes, Caixun TV have Google Assistant.

  • Do Caixun TV have built in decoder for digital signal?

    Yes, Caixun TV have built in DVBT2 decoder.

  • Do Caixun TV Support Dolby Audio?

    Yes, Caixun TV support Dolby Audio.

  • Can Caixun TV support MYTV and ASTRO?

    Yes, Caixun TV support MYTV and ASTRO.

  • Do Caixun TV have auto wake up?

    Yes, we have.

  • Can Caixun TV support PS5 and XBOX One?

    Yes, our TV support PS5 and XBOX One.

  • Can Caixun TV support External Devices such as Storage, Keyboard, Mouse, Speaker, Camera and others?

    Yes, our TV support External Devices.

  • Do Caixun TV have built in microphone?

    No, our microphone is on Remote Control only for Hey Google usage.

  • Can Caixun TV support Chromecast?

    Yes, our TV have built in Chromecast, no need for extra purchase.

  • After Sales Service
  • If my TV got issue, how can I do?

    If your TV got issue, please contact our customer service at +603-5115 0553. We will communicate with you to understand your product issue and arrange technician to repair it.

  • How long it will take to repair my TV?

    It will take about 14 working days to complete the repairment depends on the product defect issue.