User Manual


  • Android TV / Google TV
    • TV no Astro signal when plug in HDMI

      Please follow these steps:
      Step 1: Connect HDMI to Astro and switch to the corresponding channel. For example, if you’ve connected Astro to HDMI 1, then select HDMI 1.

      Step 2: Go to Settings > Input > EDID Setting.

      Step 3: Select Auto EDID.

    • What is the product price?

      The product price may vary from time to time due to promotions. We would appreciate it if you could visit our nearest dealer to find out the current price. Please find our store locations here:

    • Do it support Astro Apps?

      Yes, it is limited to Astro TV only. Astro On the Go is not supported.

    • How to setup/modify Parental Control?

      Please follow these steps:

      Go to Setting > Channel > Parental Control to setup and modify.

    • How to connect TV Remote with Google Assistant?

      Please follow these steps:

      Step 1: Open Bluetooth in Setting

      Step 2: Press Back and Volume Down to connect

    • Do Caixun TV have Google Assistant?

      Yes, Caixun TV have Google Assistant.

    • Do Caixun TV have built in decoder for digital signal?

      Yes, Caixun TV have built in DVBT2 decoder.

    • Do Caixun TV Support Dolby Audio?

      Yes, Caixun TV support Dolby Audio.

    • Can Caixun TV support MYTV and ASTRO?

      Yes, Caixun TV support MYTV and ASTRO.

    • Do Caixun TV have auto wake up?

      Yes, we have.

    • Can Caixun TV support PS5 and XBOX One?

      Yes, our TV support PS5 and XBOX One.

    • Can Caixun TV support External Devices such as Storage, Keyboard, Mouse, Speaker, Camera and others?

      Yes, our TV support External Devices.

    • Do Caixun TV have built in microphone?

      No, our microphone is on Remote Control only for Hey Google usage.

    • Can Caixun TV support Chromecast?

      Yes, our TV have built in Chromecast, no need for extra purchase.

  • Projector
    • What are the key features of the PROGOX projector?

      The key features of PROGOX projector is Auto Keystone, Remote Control Focus Adjustment and Mirror Cast to any devices.

    • What is the supported maximum resolution for the PROGOX projector, and can it display 2K content?

      The PROGOX projector can display content up to 2K resolution, offering high-quality visuals for your viewing pleasure.

    • What is the brightness level of PROGOX projector?

      The PROGOX projector has a contrast ratio of 1000:1, enhancing visual clarity and providing a more immersive viewing experience.

    • What is the throw ratio of the PROGOX projector, and what projection sizes and distances are supported?

      The PROGOX projector has a throw ratio of 1.25:1 and supports projection sizes ranging from 45 to 120 inches, with a projection distance of 1.25 to 3 meters.

    • Does the PROGOX projector have built-in speakers, and what is the maximum audio output?

      The PROGOX projector features built-in speakers with a maximum audio output of 2*3W (4Ω 5W), offering decent sound quality for your viewing and listening pleasure.

    • What is the lamp life of the PROGOX projector, and how long can I expect it to last?

      The PROGOX projector has a lamp life of 20,000 hours, ensuring extended usage and reliable performance over time.

    • How many HDMI ports does the PROGOX projector have, and does it support HDMI CEC and ARC?

      The PROGOX projector has one HDMI 1.4 port and supports HDMI CEC and ARC for convenient connectivity.

    • What is the power consumption of the PROGOX projector during operation and standby mode?

      The PROGOX projector consumes 95W during operation and less than 0.5W in standby mode, promoting energy efficiency.

    • Is the PROGOX projector compatible with popular content providers like Netflix, YouTube, and Prime Video?

      The PROGOX projector offers compatibility with popular content providers, including Netflix, YouTube, and Prime Video for streaming your favorite content.

    • Can I use the PROGOX projector for screen mirroring (Mirror Cast) and wireless connectivity?

      Yes, the PROGOX projector supports Mirror Cast for wireless screen mirroring from compatible devices.

    • What is the operating system of the PROGOX projector, and what are its technical specifications?

      The PROGOX projector runs on Linux and features 1GB DDR, 4GB eMMC FLASH, a CA55*4 CPU, and a G31 MP2 GPU for smooth operation.

    • What are the OSD language options available on the PROGOX projector?

      The PROGOX projector supports multi-language OSD options, ensuring a user-friendly experience.

    • What is the noise level of the PROGOX projector during operation?

      The PROGOX projector typically operates with a noise level of ≤35dB, ensuring a quiet and enjoyable viewing experience.

    • What are the recommended operating and storage temperatures for the PROGOX projector?

      The recommended operating temperature range is -5℃ to 38℃, and the storage temperature range is -40℃ to 65℃.

    • Can the PROGOX projector be used in different projection modes, such as front, desk, rear, or ceiling-mounted?

      Yes, the PROGOX projector supports various projection modes, including front, desk, rear, and ceiling-mounted, allowing flexibility in setup.

    • How do I adjust the focus of the PROGOX projector, and is remote focusing available?

      The PROGOX projector features remote focusing, providing easy and precise adjustment for optimal image clarity.

    • Does the PROGOX projector have keystone correction, and is it available in the Auto mode?

      Yes, the PROGOX projector offers keystone correction, and it operates in the Auto mode for simplified setup and alignment.

    • Is the PROGOX projector compatible with HDMI CEC and ARC features?

      Yes, the PROGOX projector supports HDMI CEC and ARC, enhancing connectivity and control options.

    • Can I enjoy Dobby Audio with the PROGOX projector, and what is the audio enhancement technology used?

      The PROGOX projector features Dobby Audio with MS12-Y technology for an immersive audio experience.

    • What is the power source and adapter details for the PROGOX projector?

      The PROGOX projector uses a DC19V/5A adapter with an input range of 100-240v~50/60hz 1.8A Max.

    • What are the Wi-Fi and Bluetooth capabilities of the PROGOX projector?

      The PROGOX projector supports 2.4GHz and 5GHz Wi-Fi, as well as 2T2R, and it features Bluetooth 5.1 for wireless connectivity.

    • How can I connect external devices like gaming consoles, laptops, or streaming devices to the PROGOX projector?

      You can connect external devices to the PROGOX projector via the available HDMI and USB ports.

    • Can I connect headphones to the PROGOX projector for private listening, and how do I do it?

      Yes, the PROGOX projector supports headphone output, providing a private listening option for users.

    • Can I connect external storage devices to the USB port of the PROGOX projector to play media files?

      Yes, you can connect USB storage devices to the USB 2.0 port to play media files, such as videos, images, and documents.

    • How do I clean the lens and maintain the PROGOX projector for optimal performance?

      It’s essential to follow the manufacturer’s recommendations for cleaning the lens and maintaining the projector.

    • What are the benefits of using a projector like the PROGOX over a traditional TV for home entertainment?

      Projectors like the PROGOX offer a larger screen experience, making them ideal for cinematic viewing and immersive gaming.

    • Can I use the PROGOX projector for business presentations and meetings, or is it primarily for home use?

      The PROGOX projector can be used for both home entertainment and business presentations, thanks to its versatile features.

    • How do I adjust the keystone correction on the PROGOX projector manually if needed?

      The PROGOX projector supports automatic keystone correction, but you can also adjust it manually through the on-screen menu.

  • After Sales Service
    • If my TV got issue, how can I do?

      If your TV got issue, please contact our customer service at +603-5115 0553. We will communicate with you to understand your product issue and arrange technician to repair it.

    • How long it will take to repair my TV?

      It will take about 14 working days to complete the repairment depends on the product defect issue.

  • CAREranty
    • How many years of Warranty cover by Caixun?

      Warranty Period of Caixun Product:

      Basic TV: 1 Year
      Android TV: 2 Years
      Google TV: 2 Years
      Projector: 1 Year

      You can enjoy an extra 1 year of warranty after registering for our CAREranty at: for TVs, and an extra 6 months of warranty for projector.

    • Maxis Warranty

      For Maxis customers, we’re pleased to inform you that your warranty will be automatically extended by an additional year, giving you a 2+1 year warranty coverage.

  • Hotline
    • What is your customer service hotline?

      For any customer service inquiries, please don’t hesitate to contact our hotline at +603-5115 0553.

    • I have bulk order, can I approach to the PIC?

      Thank you for your inquiry about bulk orders. For assistance with bulk orders, please email us at [email protected].

    • I want to collaborate with Caixun Malaysia

      Thank you for your interest in collaborating with Caixun Malaysia. For collaboration inquiries, please email us at [email protected].

    • I want to be your dealer

      Thank you for expressing interest in becoming our dealer.
      Please fill up the form here

  • Where to buy