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Privacy Policy

Caixun Malaysia Sdn. Bhd. (collectively “Caixun”, “we” or “us) take every customer’s privacy extremely serious. This document (“Privacy Policy”) describes how we collect and use your personal data across all of our Caixun products and services, how we protect it and how you can contact us. From TVs to other products / appliances that Caixun are selling (collectively, “Products”), and websites, applications, services, contests, surveys, redemptions, marketing, promotions, warranty registration, after sales support, repair support, online services, and other services that refer to or link to the Privacy Policy (collectively, “Services”).

By accessing our website, using any Products and Services provided by Caixun, signing up for any Products and Services provided by us, submitting any information to us, or otherwise showing your agreement thereon, you will be deemed to have agreed and consented to the terms of this Privacy Policy.

We reserve the right to amend, alter, change or modify this Privacy Policy at any time and without prior notice. Any amendment, alteration, change or modification will be posted from time to time on our website.

1. Personal Data

Personal data is any data about an identifiable individual. This includes any data that can be used to differentiate, identify or contact a specific individual. Personal data may include but not limited to, your name, contact details, mailing address, e-mail address, identification card number, passport number, and any other such information that may be relevant to your application or request when your dealings with Caixun.

2. Collection of Personal Data

We may collect your Personal Data in several different ways. Sometimes, we or our authorized representative may collect your Personal Data from other sources, directly or indirectly from third parties, website or public sources, but not limited to:

  • When you contact us through Caixun Malaysia Website or social media (Facebook, Instagram, Tik Tok and others)
  • When you applying our warranty.
  • When you contact our Customer Service.
  • When you contact our Caixun Authorised dealers or Authorised Service Centres.
  • Through third parties such as our business partners.
  • Through marketing activities or events, for example at social media campaign, lucky draw, road shows, exhibition or business card collections.
  • Data collected through participation in customer satisfaction survey or respond to communication.
  • When you apply job position with Caixun.
  • When you submit your Personal Data to us for any other reason.
  • Please take care when submitting information to us, in particular when completing free text fields or uploading documents and other materials. Some of our services are automated and we may not recognise that you have accidentally provided us with incorrect or sensitive information.

    You are not required to provide the Personal Data. However, if you do not do so, we may not be able to provide you with our products or services, communicate with you or respond to your enquiries. You should ensure that all Personal Data submitted to us is complete, accurate, true and correct because it may result in our inability to provide you with the products and services you have requested.

    If you provide us with any Personal Data relating to a third party (e.g., information of your spouse, children, parents, and/or employees), by submitting such Personal Data to us, you represent to us that you have obtained the required consent of the third party to provide us with their Personal Data.

    3. Purpose of Collection, Use and Disclosure of Your Personal Data

    Generally, we collect, use and disclose your Personal Data for the following purposes:

  • To offer our products and services to you
  • To improve our products and services
  • To send marketing messages and to personalize your customer experience
  • For security, fraud prevention and investigation purpose
  • Other purposes
  • 4. Processing of Children Data

    We consider a child to be anyone under the age of 18. We do not knowingly seek or collect Personal Data from or about children without the consent of a parent or guardian. If we become aware that Personal Data that has been submitted to us relates to a child without the consent of a parent or guardian, we will use reasonable efforts to:

  • Delete that Personal Data from its files as soon as possible.
  • Ensure, where deletion is not possible, that this Personal Data is not used further for any purpose, nor disclosed further to any third party.
  • Any parent or guardian with queries regarding our processing of personal information relating to their child should contact us using the details provided at the end of this Privacy Policy.
  • 5. Disclosing and Transferring of Personal Data

    Your personal data provided to us may be disclosed to the following parties for the purposes or directly related to the purposes stated.

  • Entities within Caixun.
  • Caixun, Caixun Authorised Dealers and Authorised Service Centres.
  • Our partners such as insurance companies, banks, financial institutions.
  • Government departments or agencies, statutory authorities and industry regulators.
  • Associated companies and outsourcing partners.
  • Data center and servers for storage purpose.
  • 6. Data subject rights

    Under Personal Data Protection Act 2010, as a data subject you have the right to request for access to, correction, update or limit the processing thereof at any time hereafter. You can withdraw your consent for us to process your personal data.

    7. Contact

    If you have any questions, comments, concerns, or requests to withdraw your consent, make access or corrections to your Personal Data records or exercise any of your rights, you may contact us as follows:

    Email: [email protected]

    D-03-05, Sky Park @ One City,
    Jalan USJ 25/1,
    47650 Subang Jaya,
    Selangor, Malaysia.

    Caixun Malaysia may modify or update this privacy notice to reflect any changes to its privacy practices, without prior notice and any such amendment will be notified via our website. We assure you that we are practicing prudent actions when dealing with your personal data for the activities mentioned above and also are requesting the parties that deals with us to enter into a Non-Disclosure Agreement as a step towards complying with our Data Integrity Policy.

    We trust that you consent and agree to the terms above with respect to our processing of your personal information. If you do not consent to the above, kindly contact us at the above mentioned.