User Manual

FAQ - EN

    • Please follow these steps:
      Step 1: Connect HDMI to Astro and switch to the corresponding channel. For example, if you’ve connected Astro to HDMI 1, then select HDMI 1.

      Step 2: Go to Settings > Input > EDID Setting.

      Step 3: Select Auto EDID.

    • The product price may vary from time to time due to promotions. We would appreciate it if you could visit our nearest dealer to find out the current price. Please find our store locations here: https://www.caixun.my/locate/

    • Yes, it is limited to Astro TV only. Astro On the Go is not supported.

    • Please follow these steps:

      Go to Setting > Channel > Parental Control to setup and modify.

    • Please follow these steps:

      Step 1: Open Bluetooth in Setting

      Step 2: Press Back and Volume Down to connect

    • Yes, Caixun TV have Google Assistant.

    • Yes, Caixun TV have built in DVBT2 decoder.

    • Yes, Caixun TV support Dolby Audio.

    • Yes, Caixun TV support MYTV and ASTRO.

    • Yes, we have.

    • Yes, our TV support PS5 and XBOX One.

    • Yes, our TV support External Devices.

    • No, our microphone is on Remote Control only for Hey Google usage.

    • Yes, our TV have built in Chromecast, no need for extra purchase.

    • The key features of PROGOX projector is Auto Keystone, Remote Control Focus Adjustment and Mirror Cast to any devices.

    • The PROGOX projector can display content up to 2K resolution, offering high-quality visuals for your viewing pleasure.

    • The PROGOX projector has a contrast ratio of 1000:1, enhancing visual clarity and providing a more immersive viewing experience.

    • The PROGOX projector has a throw ratio of 1.25:1 and supports projection sizes ranging from 45 to 120 inches, with a projection distance of 1.25 to 3 meters.

    • The PROGOX projector features built-in speakers with a maximum audio output of 2*3W (4Ω 5W), offering decent sound quality for your viewing and listening pleasure.

    • The PROGOX projector has a lamp life of 20,000 hours, ensuring extended usage and reliable performance over time.

    • The PROGOX projector has one HDMI 1.4 port and supports HDMI CEC and ARC for convenient connectivity.

    • The PROGOX projector consumes 95W during operation and less than 0.5W in standby mode, promoting energy efficiency.

    • The PROGOX projector offers compatibility with popular content providers, including Netflix, YouTube, and Prime Video for streaming your favorite content.

    • Yes, the PROGOX projector supports Mirror Cast for wireless screen mirroring from compatible devices.

    • The PROGOX projector runs on Linux and features 1GB DDR, 4GB eMMC FLASH, a CA55*4 CPU, and a G31 MP2 GPU for smooth operation.

    • The PROGOX projector supports multi-language OSD options, ensuring a user-friendly experience.

    • The PROGOX projector typically operates with a noise level of ≤35dB, ensuring a quiet and enjoyable viewing experience.

    • The recommended operating temperature range is -5℃ to 38℃, and the storage temperature range is -40℃ to 65℃.

    • Yes, the PROGOX projector supports various projection modes, including front, desk, rear, and ceiling-mounted, allowing flexibility in setup.

    • The PROGOX projector features remote focusing, providing easy and precise adjustment for optimal image clarity.

    • Yes, the PROGOX projector offers keystone correction, and it operates in the Auto mode for simplified setup and alignment.

    • Yes, the PROGOX projector supports HDMI CEC and ARC, enhancing connectivity and control options.

    • The PROGOX projector features Dobby Audio with MS12-Y technology for an immersive audio experience.

    • The PROGOX projector uses a DC19V/5A adapter with an input range of 100-240v~50/60hz 1.8A Max.

    • The PROGOX projector supports 2.4GHz and 5GHz Wi-Fi, as well as 2T2R, and it features Bluetooth 5.1 for wireless connectivity.

    • You can connect external devices to the PROGOX projector via the available HDMI and USB ports.

    • Yes, the PROGOX projector supports headphone output, providing a private listening option for users.

    • Yes, you can connect USB storage devices to the USB 2.0 port to play media files, such as videos, images, and documents.

    • It’s essential to follow the manufacturer’s recommendations for cleaning the lens and maintaining the projector.

    • Projectors like the PROGOX offer a larger screen experience, making them ideal for cinematic viewing and immersive gaming.

    • The PROGOX projector can be used for both home entertainment and business presentations, thanks to its versatile features.

    • The PROGOX projector supports automatic keystone correction, but you can also adjust it manually through the on-screen menu.

    • If your TV got issue, please contact our customer service at +603-5115 0553. We will communicate with you to understand your product issue and arrange technician to repair it.

    • It will take about 14 working days to complete the repairment depends on the product defect issue.

    • Warranty Period of Caixun Product:

      Basic TV: 1 Year
      Android TV: 2 Years
      Google TV: 2 Years
      Projector: 1 Year

      You can enjoy an extra 1 year of warranty after registering for our CAREranty at: https://www.caixun.my/careranty/ for TVs, and an extra 6 months of warranty for projector.

    • For Maxis customers, we’re pleased to inform you that your warranty will be automatically extended by an additional year, giving you a 2+1 year warranty coverage.

    • For any customer service inquiries, please don’t hesitate to contact our hotline at +603-5115 0553.

    • Thank you for your inquiry about bulk orders. For assistance with bulk orders, please email us at [email protected].

    • Thank you for your interest in collaborating with Caixun Malaysia. For collaboration inquiries, please email us at [email protected].

    • Thank you for expressing interest in becoming our dealer.
      Please fill up the form here https://www.caixun.my/contact/dealership